Frequently Asked Questions
Whether you have questions about our products, need assistance with an order, or just want to connect, don’t hesitate to reach out. Our team is always ready to provide support and ensure a smooth shopping experience.
When will I receive my order?
Your order is very important to us. Please note that due to high demand, your item may take 5-10 business days to arrive. However, most of our products arrive much sooner. Please be patient if your order does not arrive the next day—this does not include our 1-2 day processing time.
Rest assured, all orders come with a Tracking Number so you can shop with peace of mind.
Where is my Tracking Number?
Your Tracking Number will be emailed to you within 1-3 business days after your order is placed. If you don’t receive it within 7 days, please reach out to our friendly support team!
How Can I Contact Nex WaveTech?
Simply fill in our Contact Form or email us at nex.w.tech@gmail.com
Which currency will I be charged in?
All orders are processed in USD&CAD.
Will I receive an order confirmation?
Yes! All customers will receive an order number after placing their orders. If you don’t receive one within 24 hours, please contact us.
How can I pay for my order?
We accept Visa, Mastercard, Discover, Amex, Venmo, Unison pay, JCB, Diners Club, Apple Pay, and PayPal.
Is checkout secure?
Absolutely! Nex WaveTech is Level 1 PCI DSS compliant and meets all 6 PCI security standards. Your personal details, including payment information, are encrypted and protected.
Do you sell my email information?
No! We never sell customer information. Emails are strictly used for order updates, newsletters, and exclusive promotions (if you opt in).
Will I be charged customs and taxes?
Our prices are tax-free in USD, meaning you may be liable for duties and taxes upon receiving your order. These charges are determined by your local customs office and are not covered by us.
For further details, please contact your local customs office.
What if I provided the wrong address?
Customers are responsible for entering the correct shipping address. If you need to change your address, email nex.w.tech@gmail.com immediately. We will do our best to update it, but we cannot guarantee changes once an order has been processed.
If the package is returned to us, we can reship it to the correct address or issue a full refund.
Can't find your question?
No worries—contact us anytime at nex.w.tech@gmail.com.