Refund policy
All Products Hold No Refund
How We Process Refunds
Our replacement policy lasts 30 days from the delivery date. If 30 days have passed, you may still be eligible for a replacement at a discounted fee.
Refunds will not be granted for:
- Buyer’s remorse
- Shipping delays
- Improper use of the product
Refunds are processed within 72 hours of receiving returned merchandise. Processing times may vary based on your bank.
If you haven’t received your refund within 2 weeks, please contact nex.w.tech@gmail.com.
Order Cancellation
Once an order has been processed or shipped, we cannot cancel it. If your order has not shipped yet, we will do our best to cancel it upon request.
You can always contact us for any return question at nex.w.tech@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
we have no refunds but offer cancellation of purchase if you act fast enough... and will refund you if you send in a notice soon enough... nex.w.tech@gmail.com.